Where clients slip
- The phone rings while you've got gloves on. By the time you call back, they've booked with whoever answered.
- A quote request comes in on Sunday night and gets an answer on Tuesday.
- You send the price for a deep clean or a move-out, and nobody checks back to see if they want to book.
- A recurring client finishes a visit without the next date set, and a few weeks go by.
- A move-out client was thrilled, but nobody asked for the review.
What changes when PMI runs it
- Calls get answered in your company's name, with what you need to quote taken down: size of the home, bedrooms and bathrooms, type of clean, how often, pets, and the area. It never quotes a price you haven't set.
- Missed callers get a text back within a minute once the carriers approve your texting.
- Every client gets a review request after a clean, and your Google profile shows your services and the areas you cover.
- Every quote gets followed up until the client books or says no, and recurring visits stay on the schedule with the reminders you approve.
It works the same way for house cleaning, move-out cleans and small commercial accounts. For bigger commercial bids, the quote stays with you.