Where bookings slip
- The phone rings while your hands are in someone's hair. You let it go, and the caller books with the next shop that picks up.
- A text or DM asks "anything open Saturday?" and sits unanswered until you close.
- A new client can't tell what a service costs, how long it takes, or whether it needs a consultation first, so they don't book at all.
- A regular means to rebook in a few weeks. Nobody reminds them, and a few weeks turns into a few months.
- Someone searches for a salon nearby, finds your Google profile, and sees old hours or no way to book.
None of these needs a new booking app. Most shops already run Booksy, Vagaro, Square Appointments or GlossGenius for the calendar. What's missing is everything around it: somebody who answers, a fast reply when you can't, and a nudge at the right time.
What changes when PMI runs it
- Calls get answered in your shop's name when you can't pick up. The caller gets your hours, services and booking link, only the answers you approve, and you get a text with who called and what they wanted. The line says it is an assistant and hands the call to you when you want it to.
- Missed callers get a text within a minute with your booking link, once the phone carriers approve your texting.
- Your Google profile shows the right hours, services and booking link, and every client gets a review request after their visit.
- People who asked but didn't book get followed up, and reminders go out the way you approve, so fewer chairs sit empty.