Your phone, answered
Picks up in your business name, takes the job details, answers the questions you approve, and puts urgent calls through to your cell.
- A text summary to you after every call
- All calls, or only the ones you can't get to
Never miss a call while you're on the job.
PMI Communications answers and replies to your customers by phone, text and WhatsApp, day and night. We set it up and run it.
Not sure where to start? Start with the $97 Systems Audit, credited to your first invoice if you go ahead.
Built for the business that runs through you.
Owner-operated, work coming in, and every call waiting on the same person. That is who this is for, whatever the business sells.
Out of hours?
Every call after closing is picked up in your business name, with a summary waiting for you in the morning.
Every way a customer reaches you, answered.
Texting
Missed a call? They get a text back within a minute. Every reply comes straight to you.
Live when carriers approve your business, usually 1 to 3 weeksCustomers who prefer WhatsApp can message your business there. Each one is acknowledged and sent to you.
Live once Meta verifies your business, can take a few weeksCall the line. Hear it for yourself.
It answers as a sample business. Ask it anything a customer would.
- Today
Tell us about your business
A ten-minute form: hours, services, what to say, when to put a call through to you.
- Within days
Your line goes live
We build it, test it, and send the one phone setting that forwards your calls.
- Weeks 1 to 3
Texts and WhatsApp follow
We handle the carrier and Meta approvals and tell you the day each one is on.
Three plans. Pick the channels you need.
Communications answers and replies to your customers. Every plan: no setup fee, no contract, and it keeps answering if you go over, with a heads-up at 75% and 90%. The plain-English terms say what you are committing to.
Phone Answering
$79/moNo setup fee, month to month
- Every call answered in your business name, all day or only when you can't get to it
- Takes the job details and answers the questions you approve
- Books a time or takes a callback request
- Urgent calls put straight through to your cell
- A text summary to you after every call
150 minutes a month. Extra minutes 45¢.
Phone + Texting
$129/moNo setup fee, month to month
- Everything in Phone Answering
- A text back within a minute when a call is missed
- A text to the caller after every answered call
- Customer replies sent straight to you
200 minutes and 250 texts a month. Extra: 40¢ a minute, 4¢ a text.
Phone + Texting + WhatsApp
$197/moNo setup fee, month to month
- Everything in Phone + Texting
- WhatsApp: customers message your business there and get an instant reply, sent on to you
- Priority: next-business-day setup slot and same-day changes to what it says
- Higher monthly limits
250 minutes, 300 texts and 500 WhatsApp messages a month. Extra: 40¢ a minute, 4¢ a text, 5¢ a message.
Need a website too?
Website + Phone Answering
A Starter site and Phone Answering together.
Catch one or we refund the month
If your line doesn't catch at least one call or message in your first 30 days that would have gone unanswered, we refund the month.
You keep your number
Calls forward with one setting on your phone. Switch it back whenever you like.
You see everything
Every call and message is summarised and sent to you, with a monthly report on what came in.
Set up by Zack and the PMI team. Text a change and it's done the same day.
Before you sign up.
Will my customers know it isn't me?
It answers as your business and handles the call the way you tell it to. It never pretends to be a person, and if a caller asks, it says it's your automated assistant. Anything urgent comes straight through to you.
Do I keep my phone number?
Yes. Your calls forward to your line with one setting on your phone. Nothing is moved or ported, and you can turn it off in seconds.
Why does texting take longer than the phone line?
US phone carriers require every business that texts its customers to be registered and approved first. That usually takes one to three weeks. Your phone line is answering within days while it runs, and we tell you the day texting is on.
What do I need for WhatsApp?
A Meta business account, which we can set up with you in about fifteen minutes. Meta then verifies your business, which can take a few weeks.
What if a call is urgent?
You decide what counts as urgent and when you want to be reached. Those calls go straight to your cell. Everything else becomes a text summary you can act on between jobs.
What happens if I go over my minutes?
It keeps answering. You get a heads-up at 75% and 90%, and extra use shows on your next bill at your plan's rate.
Is there a contract?
No. It's month to month with no setup fee. Cancel before your next billing date and you won't be charged again.
Set up your line.
Send this and we take it from here.
- We text you within one business day to confirm the details.
- You pay the first month by secure link. Nothing is charged before that.
- Your phone is answered within days, or the next business day on Priority.
Need more than the phones answered? Follow-up, booking and a dashboard for every lead are part of the Operating System.
Not sure this is the right fit? Get started and tell us what you need, or start with the $97 Systems Audit.